At codwin, the privacy of every Filipino member matters. This page explains clearly what personal information we collect, how we use it, and how we keep it secure on our platform.
Understanding exactly what information codwin gathers — and why — helps you stay informed and in control of your account.
When you register for a codwin account, we collect personal information including your full name, date of birth, email address, mobile number, and a valid government-issued identification document required under Philippine KYC regulations. We also collect account activity data such as your login history, betting activity, transaction records, and device information including IP address, browser type, and operating system. When you make deposits or withdrawals through our supported payment channels, relevant financial information such as account numbers or e-wallet identifiers may be collected and verified as part of our compliance obligations. If you contact our support team, we retain records of those communications to help resolve issues and improve the quality of service provided to Filipino members. We may also collect usage data passively through cookies and similar technologies as you navigate the platform, which helps us understand how members interact with features, games, and promotional content.
The personal information we collect is used primarily to create and maintain your account, verify your identity, process deposits and withdrawals, and deliver the sports betting and casino-style entertainment experience available on the platform. We use your contact details to send important account notifications, security alerts, and — where you have opted in — updates about promotions and offers available through the Latest Promotions page and the Rewards page. Transaction and activity data is analysed to detect and prevent fraudulent behaviour, money laundering, and other prohibited conduct in line with our obligations under Philippine gaming and data protection law. We may use anonymised, aggregated usage data to improve platform performance, personalise your experience, and develop new features that serve our Filipino members better. codwin will never sell your personal data to third parties for their own marketing purposes, and any sharing with service providers is strictly limited to what is necessary to operate the platform.
codwin shares personal data only in specific and limited circumstances necessary to operate a licensed, compliant online entertainment platform in the Philippines. Trusted third-party service providers — such as payment processors, identity verification partners, and cloud infrastructure providers — may receive limited data to perform the services they have been contracted to deliver, and all such partners are bound by strict data protection and confidentiality agreements. We may disclose information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, including in connection with anti-money laundering investigations or licensing compliance reviews. In the event of a business acquisition, merger, or restructuring, member data may be transferred to a successor entity, and affected members will be notified in advance of any material change to how their data is handled. We do not share your personal information with advertisers, data brokers, or any other party for commercial profiling purposes.
The codwin platform uses cookies and similar tracking technologies to maintain your session when logged in, remember your preferences, and measure how features are used across the site and mobile application. Essential cookies are required for the platform to function correctly and cannot be disabled without preventing core features from working, including account login and secure payment processing. Analytics cookies help us understand which pages and features are most useful to our Filipino members, enabling us to make data-driven improvements to the overall platform experience. You can manage your cookie preferences through your browser settings, though disabling non-essential cookies will not affect your ability to place bets or access your account. We do not use cookies to track your activity across unrelated third-party websites or to serve behavioural advertising from external platforms.
As a member of the codwin platform, you have the right to request access to the personal data we hold about you, to request corrections where information is inaccurate, and to request deletion of your data subject to our legal and regulatory retention obligations. Certain data — particularly transaction records and identity verification documents — must be retained for a minimum period required under Philippine anti-money laundering and gaming regulations, even after an account is closed. Requests to access, correct, or delete personal data can be submitted by contacting our support team through the details available on the FAQ page. We will respond to all data rights requests within the timeframe required under applicable Philippine data protection law, and will keep you informed of the status of your request throughout the process. If your account is closed or inactive, we will retain only the data we are legally obliged to keep and securely delete everything else in line with our data retention schedule.
codwin employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure, including encrypted data transmission, secure server infrastructure, and access controls limiting who within the organisation can view sensitive member information. All payment data handled through the platform is processed via PCI-DSS compliant channels, and account passwords are stored in hashed form and never transmitted or stored in plain text. We conduct periodic security reviews and assessments to identify and address potential vulnerabilities in the platform's systems and data handling practices. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and members are encouraged to use strong, unique passwords and to enable any additional security features offered on the account settings page. If you suspect that your account has been compromised, you should contact the support team immediately and change your login credentials as soon as possible.
codwin reserves the right to update this Privacy Policy at any time to reflect changes in applicable Philippine law, regulatory requirements, or the way the platform operates and processes personal data. When significant changes are made, members will be notified via the email address registered to their account, and the updated policy will be published on this page with a revised effective date. Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. We encourage all members to review this page periodically to stay informed about how their personal data is being protected and used. The most current version of this Privacy Policy is always the one published at codwin.co/privacy-policy, and that version supersedes all previous editions.
For questions about this Privacy Policy or your personal data, visit the FAQ page for contact information and guidance. To understand the broader rules of using the platform, see the Terms and Conditions.
Quick, plain-language answers to the data and privacy questions we hear most often from our members across the Philippines.
Now that you know how codwin handles your data, you can play with confidence. Create a free account today or log in to explore everything the platform has to offer Filipino players.